This Privacy Policy explains how Plunge - Language Courses  [Olga Kravchenko Einzelunternehmen] ("Plunge", "we", "us", "our") collects, uses and protects personal data when you visit plunge-languages.ch (the "Website"), contact us, or use our services. We are committed to protecting your privacy and handling your data transparently.

This policy is designed to comply with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR) for visitors located in the European Economic Area.

 

 

​

1. Who we are (Data Controller)

Plunge - Language Courses — [Olga Kravchenko Einzelunternehmen]
Poststrasse 10, 6300 Zug, Switzerland
Email: hello@plunge-languages.ch
CHE-238.423.657

​

​

2. What personal data we collect

Data you provide to us
-Identity and contact details: first and last name, email address, phone number.
- Enquiry details: the course, level, goal, exam or schedule you are interested in, and any message you send us.
- Booking details: information you provide when booking a trial, assessment or discovery call.
- Assessment details: answers and results if you take our free German level test.
- Information about a child, if you enquire about lessons for a minor (provided by the parent or guardian).

Data collected automatically
- Technical data: IP address, browser type, device information, and approximate location.
- Usage data: pages visited, links and buttons clicked, time on site, and referral source.
- Cookies and similar technologies (see Section 6).

 

3. How we use your data

To respond to your enquiries and provide the information you request.
To arrange and deliver lessons, courses, trials, assessments and bookings.
To administer our relationship with you as a student or client.
To send you relevant information and marketing about our services, where you have consented or where permitted by law.
To operate, analyse and improve our Website and services.
To comply with legal and regulatory obligations.

4. Legal bases for processing

Where the GDPR applies, we rely on the following legal bases: your consent (e.g. marketing, non-essential cookies); performance of a contract with you (e.g. delivering lessons you book); our legitimate interests (e.g. improving our services and Website security); and compliance with a legal obligation. Under the FADP, we process personal data in good faith, proportionately and for the purposes stated above.

5. Marketing communications

We will only send you marketing communications where permitted. You can withdraw your consent or unsubscribe at any time by using the unsubscribe link in our emails or by contacting us. Withdrawing consent does not affect the lawfulness of processing before withdrawal.

6. Cookies and analytics

We use cookies and similar technologies to run the Website and to understand how it is used. This includes tools such as Google Analytics (GA4), Google Tag Manager, Google Ads and, where enabled, the Meta (Facebook) Pixel. These tools may set cookies and collect usage data to help us measure performance and the effectiveness of our advertising.
Non-essential cookies are only used with your consent, which you can manage or withdraw at any time through our cookie settings. For more information, see the providers' own privacy policies (e.g. Google, Meta).

7. Third parties and service providers

We share personal data only as necessary with trusted service providers who process it on our behalf, including:
- Wix — website hosting and forms.
- Google — analytics, advertising, Google Forms (level test) and Google Calendar (bookings).
- Meta — advertising and measurement, where enabled.
- Email, scheduling and communication providers we use to contact you.
We do not sell your personal data.

8. International data transfers

Some of our providers may process data outside Switzerland or the EEA (for example, in the United States). Where this happens, we take appropriate safeguards, such as adequacy decisions or standard contractual clauses, to protect your data in line with the FADP and GDPR.

9. How long we keep your data

We keep personal data only for as long as necessary for the purposes described in this policy, to meet our legal and accounting obligations, or to resolve disputes. When data is no longer needed, we delete or anonymise it.

10. Your rights

Subject to applicable law, you have the right to: access your personal data; request correction or deletion; object to or restrict certain processing; withdraw consent; and request a copy of your data in a portable format. To exercise any of these rights, contact us at hello@plunge-languages.ch.
If you are in Switzerland, you may also contact the Federal Data Protection and Information Commissioner (FDPIC). If you are in the EEA, you may lodge a complaint with your local supervisory authority.

11. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.

12. Children's privacy

Where we provide lessons for children, we collect the child's data only from and with the consent of a parent or legal guardian, and use it solely to deliver and administer those lessons.

13. Third-party links

Our Website may contain links to third-party websites (e.g. Google Forms, Google Calendar, social media). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated "Last updated" date.

15. Contact us

For any questions about this policy or your personal data, contact us at hello@plunge-languages.ch or Poststrasse 10, 6300 Zug, Switzerland.
 

​

​

​